Posts Tagged ‘toyota problem solving’
Date: 23 Nov, 2010
Direct Observation | Stand Here The Power of Direct Observation - the Three Gs I am constantly reminded of the importance and power of using direct observation or what the KCOE System calls the Three Gs: Go and see, Get the facts and Grasp the situation. As a father of four, I often shoot from the hip and make decisions without a good grasp of the situation. Let’s face it: it is a lot easier to say “no” than to deal with the effects and stress of saying “yes”. Still, if my mandate is to train my kids up in the way they should go, I often set aside my mandate for my personal gain...
One of the most common “push backs” I encounter as an Operational Excellence coach is when we first introduce simple, individual, “five why” problem solving. I encourage my teams by telling them not to worry about solving problems; I tell them to just fill out problem solving sheets. Lots of them. Shortly, a top leader will take me aside and tell me that I really didn’t mean that…did I? Of course I did! Why would I want them to solve problems when the organization doesn’t have a simple, standard problem solving tool? How will we ever make quantum...
