Posts Tagged ‘20 60 20 rule’

It’s the first week of a pilot hall at local hospital. Our mission: implement daily meeting and problem solving to support a focused improvement effort spanning only 8 weeks. This was our chance to show the rest of the hospital what OE can do. Everyone (~30 people) was invited to participate in the daily meeting. How do you think attendance at the daily meeting was? Average attendance for the first week: 3-5 people. Were these three people engaged? Yes, very engaged. They were doing problem-solving sheets and asking questions every time David and I arrived in the lab to “check” the daily...