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What is KCOE’s Institute? KCOE has developed the Institute as a partnership between organizations and individual members led by KCOE to learn, expand, and share ideas, beliefs, and tools of the Operational Excellence system. Members of the Institute learn more about Operational Excellence and become lean thinkers through events like the Summit.  What is the KCOE Summit? The North American Operational Excellence Summit is the main Institute event for the year, focused on a deeper learning of cultural change to sustain continuous improvement. The Summit will showcase keynote presentations... 

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8th Annual North American Operational Excellence Summit Date: Tuesday, October 18th, 2011Time: 8:30am – 3:00pm Location: Fred M. Roger’s Center, Saint Vincent College Topic: The Spark: Igniting an Excellent Culture Cost: $199 Check out the video from 2010′s Summit below!  

Operational Excellence Club | Article by Courtney Briggs On Wednesday April 6, 2011 The Operational Excellence Club (OE) had their second club meeting. The club was created this spring semester to allow operational excellence minors to gain hands on experience in the field. It welcomes anyone who has an interest in operational excellence and will help them learn OE concepts through real life experience. Four officers are responsible for running the club which include Mario Mercadal as President, Minhtuan Duong as Vice President, Ciara Moran as Secretary, and Courtney Briggs as Treasurer. The... 

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A Case Study in Outpatient Registration Overview of Project For a seven week internship between my junior and senior year at Saint Vincent College I was placed in a local hospital’s outpatient registration department.  At this particular hospital, registration took place in it’s own department, which registered for different areas such as radiology, CAT scan, and other outpatient areas.  Over my time there I grasped and mapped out the current situation, trained the team in problem solving and the eight wastes, worked with that team to make future recommendations, and piloted the recommendations... 

About Phoenix Sintered Metals Phoenix Sintered Metals, Inc. is a family owned manufacturer of powdered metal parts located in Brockway, PA. We specialize in producing structural parts to high strength and density. We distinguish ourselves from other powdered metal component producers through our design and manufacturing expertise. We, at Phoenix, pride ourselves in being a world class powder metal supplier in terms of technology, quality, and delivery. For more about Phoenix Sintered Metals please click here. Improvement at Phoenix: Below are two examples on the the Solution System at Phoenix... 

Dude, You Need Innovation! I just Googled (yep, it’s a verb now…) the word “innovation”. As of this date, there were “about” 201,000,000 results. You can discern something about a topic by the number of Google results there are. Innovation is a big deal these days. It may be a simple cloaking device for the real issue: organizations need to drive out cost without driving out people. To me, this sounds like a simple equation for Operational Excellence, at least the KCOE version of it. We aim for mutual trust and respect and the effect is this: costs drop. You win and your... 

Operational Excellence at Fibrek | Fibrek Tour: KCOE and the Fairmont Division of Fibrek have been tactfully working to implement the operational excellence system coached by KCOE.  Their steering committee has successfully utilized the daily morning meeting, balanced scorecard, and problem solving techniques to improve the world-class priorities of safety, quality, productivity, human development, and cost. For a the complete article about OE at Fibrek and more information on the tour visit: http://www.engagingkcoe.com/blog/client-updates/fibrek-tour-institute-expo/ Fibrek Tour Agenda 0945... 

About Fibrek Fibrek Tour KCOE Fibrek has approximately 500 employees and operates three pulp mills in North America: one inSaint-Félicien, Québec, and two in the U.S., in Fairmont, West Virginia and in Menominee, Michigan. Its annual combined production capacity is 758,000 air-dried metric tonnes. Fibrek’s produces high-quality recycled bleached kraft (RBK) at its world-class de-inking mills. The pulp is valued for its high quality and superior performance, and is used in a wide variety of paper products including coated and uncoated papers tissue products, and specialty and packaging... 

Do you ever feel like the people you work with speak another language than you? Are the instructions you give met with blank stares or do you see the words you say going in one ear and out the other of your employees or coworkers? Generally speaking, I can assume most people experience this in their organization. Furthermore, this occurrence almost always leads to frustration and reduced efficiency in the workplace. What is the problem here? People, right? Given that people are the problem, can these barriers of communication, which hold up productivity and disrupt process flow, be overcome... 

The Bias for Action: Initiative and Decisiveness I am still running slightly behind my plan to discuss these 12 Leadership Truths (based on the United States Marine Corps’ Fourteen Leadership Traits).  This month I will be thinking through initiative and decisiveness.  Last month I talked about Judgment and in January I discussed Justice. We have had a lively discussion so far ranging from Twitter commentary to personal phone calls.  So far, folks seem to resonate with our thoughts on the leadership truths that need to be present to support a culture of mutual trust and respect, the... 


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