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8th Annual North American Operational Excellence Summit Date: Tuesday, October 18th, 2011Time: 8:30am – 3:00pm Location: Fred M. Roger’s Center, Saint Vincent College Topic: The Spark: Igniting an Excellent Culture Cost: $199 Check out the video from 2010′s Summit below!  

Dude, You Need Innovation! I just Googled (yep, it’s a verb now…) the word “innovation”. As of this date, there were “about” 201,000,000 results. You can discern something about a topic by the number of Google results there are. Innovation is a big deal these days. It may be a simple cloaking device for the real issue: organizations need to drive out cost without driving out people. To me, this sounds like a simple equation for Operational Excellence, at least the KCOE version of it. We aim for mutual trust and respect and the effect is this: costs drop. You win and your team... 

Do you ever feel like the people you work with speak another language than you? Are the instructions you give met with blank stares or do you see the words you say going in one ear and out the other of your employees or coworkers? Generally speaking, I can assume most people experience this in their organization. Furthermore, this occurrence almost always leads to frustration and reduced efficiency in the workplace. What is the problem here? People, right? Given that people are the problem, can these barriers of communication, which hold up productivity and disrupt process flow, be overcome without... 

Give Those Tired Old Lean Tools a Rest… This is a picture of a process map where the different colors represent information and service (think product) flows as well as value-added or non-value-added steps in the process. If you were a casual observer watching me work with this multi-disciplinary team of engineers, detailers, leaders and craftsmen, you may think, “This guy is doing a Kaizen Event.” But, I’m not. In fact, this is a picture from Week 5 of a Quality Control (QC) Circle meeting. If you ask the team what they are doing, they’d simply reply, “Problem... 

Broken pdCa Cycles Abound! I’ve been ruminating on this article for a few days now. I am seeing broken pdCA cycles as the root causes for so many problems. I see it here in the Center and in the hospitals and factories where we coach. I thought I’d give my two cents or, rather, two tips, for strengthening your PDCA cycles. PDCA Weaknesses First, be aware of your personal weak areas. Many process problems stem from what I call shunted PDCA cycles. These weak cycles are usually the weakest at the “check” step. The check is either shallow or completely missing. If checking... 


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