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Coaching Stories Category


Tweet OE Suggestion System Monthly Winners It’s Thursday September 22, 2011 and a client pulp mill is conducting their monthly Balanced Scorecard meeting, just before monthly recognition of the OE Suggestion System winners. Approximately 10:00AM marks the time for the daily meeting where their steering committee, who is leading the mill’s operations, meet to update the BSC from the last 24 hours concerning Safety, Quality, Productivity, Human Development, and Cost.  After the daily meeting, they immediately transition into their monthly Balanced Scorecard meeting, which they have been conducting... 

Tweet OE Suggestion System Example I had a great day today in regards to the “OE Suggestion System” and have seen many great suggestion system examples.  First off, some of our clients are calling the OE Suggestion System the “Solution System” or the “Improvement System.”  I started my day off by driving a few hours to a client who was selecting their top monthly departmental winners for their “Improvement System.”  Starting in June, we piloted the improvement system for about 2 months in one area of the company, and, after the pilot, we expanded... 

Tweet Broken pdCa Cycles Abound! I’ve been ruminating on this article for a few days now. I am seeing broken pdCA cycles as the root causes for so many problems. I see it here in the Center and in the hospitals and factories where we coach. I thought I’d give my two cents or, rather, two tips, for strengthening your PDCA cycles. PDCA Weaknesses First, be aware of your personal weak areas. Many process problems stem from what I call shunted PDCA cycles. These weak cycles are usually the weakest at the “check” step. The check is either shallow or completely missing.... 

Tweet This week we traveled to Brockway, PA to check-in and coach Phoenix Sintered Metals.  They implemented the KCOE Solution System almost a year ago.  Phoenix is paying out per solution rewards as well as monthly, quarterly, and yearly rewards.  An added benefit is the Solution System winner can chose any parking spot that he or she wishes.  Below is the picture of the moveable “Solution System Winner” parking sign.  If you’re interested in KCOE’s Suggestion/Solution System implementation please contact us today. Solution System Winner Tweet  

Tweet Cultural Change Phase Recap Recently, we conducted a Cultural Change Phase Training including, but not limited to, balanced scorecard, daily meeting, problem solving, suggestion (solution) system, safety system, and 5S workplace organization.  At the end of the 3 day training, here’s what some of the attendees had to say: Cultural Change Feedback from the Cultural Change Phase Kick-Off Training: “Problem Solving Sheets are not as difficult as I thought.” “Up front detailed planning shared with all leads to less problems.” “Defined visible goals and objectives makes life easier... 

Tweet Master Plan Example I am in the process of transferring a pencil/paper master plan to an Excel sheet.  It’s easy to read so I am sharing a screen shot with those interested.  Send us a message if you’re interested in learning more about master planning within the KCOE System of Operational Excellence.  Enjoy! Master Plan Example Tweet  

Tweet This is a white board in a team leader’s office.  The list more or less consists of: a. problems b. possible improvement projects c. daily tasks d. to-do items that came out of a morning production meeting. HOW OVERWHELMING IS THIS?! Using the OE Framework – how would you coach this person/team?  Comment below! Tweet  

Tweet I woke up today with the notion that I needed to clear up or spread the word about the two daily leadership questions that we promote in our KCOE System for lean leadership | Operational Excllence leadership.  I had a couple of clients thinking about this yesterday, so I thought I’d do some quick teaching on it.  I posted the video on YouTube here: Leading in Lean | Operational Excellence Systems| The Two Leadership Questions Tweet  

Tweet A Western Pennsylvania Tradition Over the years, I’ve used a simple story about our over-the-top attitude towards the first day of deer season here in Western Pennsylvania to illustrate how culture is formed.  If you aren’t familiar with it (the story), it unfolds a little like this. First, I usually separate the group into Western Pennsylvanians and non-Western Pennsylvanians.  Then, I ask the second group this simple question: What is the holiday celebrated the first Monday after Thanksgiving? They usually hew and haw about it for a half a minute before someone from the first group... 

Tweet Direct Observation | Stand Here The Power of Direct Observation - the Three Gs I am constantly reminded of the importance and power of using direct observation or what the KCOE System calls the Three Gs: Go and see, Get the facts and Grasp the situation. As a father of four, I often shoot from the hip and make decisions without a good grasp of the situation.  Let’s face it: it is a lot easier to say “no” than to deal with the effects and stress  of saying “yes”.  Still, if my mandate is to train my kids up in the way they should go, I often set aside my mandate for my personal... 


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